Privacy Policy | Terms & Conditions

How do we store, use, share, and disclose your personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.

Why do we collect this personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

What are cookies?

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

In accordance with data privacy regulations, we must inform our site visitors that we are using cookies on our site. Our site-visitors have the opportunity to accept or decline non-essential cookies on our site on our homepage. If no selection is made the website will operate under the default settings.

Wix uses cookies for important reasons, such as:

To provide a great experience for our visitors and customers.
To identify our registered members (users who registered to your site).
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.

What types of Cookies does this website use?

In general, the cookies which are initially placed on our Wix website may be categorized as essential cookies. However, considering that our platform gives the ability to add multiple components, codes, third-party applications, etc., our website may include other types of cookies which might require specific settings.

Our site may use cookies that aren't listed in the table below. For example, Wix's business solutions (Wix Stores, Wix Restaurants, Wix Bookings etc.), third-party apps or third-party integrations (e.g. Google Analytics, Facebook Ads). These apps and integrations may place additional cookies on our site.

You can check which cookies are used by each business solution, third-party app or third-party integration by using Chrome's built-in cookie view in your settings.

Take a look at the table below to see which cookies are placed on our sites:

Cookie Name | Purpose | Duration | Cookie Type

XSRF-TOKEN - Used for security reasons - Session - Essential

hs - Used for security reasons - Session - Essential

svSession - Used in connection with user login - 12 months - Essential

SSR-caching - Used to indicate the system from which the site was rendered - 1 minute - Essential

_wixCIDX - Used for system monitoring/debugging - 3 months - Essential

_wix_browser_sess - Used for system monitoring/debugging - session - Essential

consent-policy - Used for cookie banner parameters - 12 months - Essential

smSession - Used to identify logged in site members - Session - Essential

TS* - Used for security and anti-fraud reasons - Session - Essential

bSession - Used for system effectiveness measurement - 30 minutes - Essential

fedops.logger.X - Used for stability/effectiveness measurement - 12 months - Essential

wixLanguage - Used on multilingual websites to save user language preference - 12 months - Functional

Informing our visitors about Cookies?

Data privacy laws and regulations may require us to inform our site visitors that we're using cookies. A method approved for doing so is using the cookie banner posted on our homepage, which is accessible at the beginning of each session of our website. You may accept or decline all non essential cookies by clicking your preference at the beginning of the session. Your preferred option for cookies must be completed each time you visit our website. Our website does not save your selected options from one session to the next.

The following links explain how to access cookie settings in various browsers:

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

For more information about cookies we recommend that you visit, All About Cookies.

How can you withdraw your consent or update your contact information?

Our site visitors can withdraw their consent for collection of personal information, or delete and/or change the collected information. You can reach us using the below contact information to update your personal information. If you don’t want us to process your data anymore, please contact us at info@encorepep.com or send us mail to: P.O. Box 66284, Virginia Beach, Virginia, 23466.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Website Owner, Offering & Binding of Terms

This website is owned and operated by Encore! Professional Event Planning. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors event planning services, consultations based on our expertise, event planning and recommended services advise, products and sale of services, events/ticketing, rentals, and also referrals to vendors we have utilized services from either in the past or currently for our events. We are not legally responsible for the services, nor actions, rendered by any of our recommended vendors, these individuals are independent contractors and bound by agreements/contracts through their own business(es). By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

Who can use our website and what are the requirements to create an account?

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

Key commercial terms offered to customers

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy/rent it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process. This applies to all individual or group trips, renting or purchasing of our products and/or merchandise, ticket sales for events, fundraiser sales, and event contracts.

The prices we charge for using our services / for our products are listed on the website, contract details, or applicable brochures. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the description page of all contracts and/or invoices for the point of sale.

Taxes & Fees: The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged separately based on the service or product provided. If your organization is tax exempt, proper documentation must be provided in order to adjust your invoice. Once a transaction if completed, refunds will not be made to adjust and taxes or fees on a point of sale. Contact us at before completing your transaction to have tax exempt documentation reviewed and adjustments made to complete your sale. Taxes are not exempt from any other point of sale and must be added to your transaction, applicable by law. Some transactions such as ticket sales may add processing fees which cover the administrative and merchant fees to process your transaction. These are may also be convenience fees.

Refunds & Ticket Sales

Be sure to read all of the small print and description of product and ticket information for all sales. Each ticket and product may outline different information which cannot be explained in full here. By utilizing this website to purchase these items, you agree to the terms and conditions for each item and that you understand the terms and conditions by completing the transaction(s). All sales are final on all event tickets unless otherwise specified. Product sales will state their individual terms and conditions for refunds, returns, exchanges, etc. Please also read the section above on our prices, taxes, and fees.

Retention of Right to Change Offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

Ownership of intellectual property, copyrights, and logo

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Encore! Professional Event Planning and/or its owner. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof. Any violations will be punishable by legal remedies.

Right to suspend or cancel user account(s)

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

Indemnification

You agree to indemnify and hold Encore! Professional Event Planning and its owner(s) harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Encore! Professional Event Planning or its owner(s), be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, this service.

To the maximum extent permitted by applicable law, Encore! Professional Event Planning and/or its owner(s) assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Right to Cancel and Modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of this Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Promotional Emails and Content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

Preference of Law and Dispute Resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Virginia Beach, Virginia, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Virginia Beach, VA. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Company Contact Information

Encore! Professional Event Planning

P.O. Box 66284

Virginia Beach, VA 23466

info@encorepep.com

757.231.6908

First Version: June 26, 2024

Last Updated: June 26, 2024